Analyst Report

Reboot Your Information Governance Program with an Outside-In Perspective

By: Cheryl McKinnon
Forrester Research, January 2017

As enterprises increasingly focus their business objectives to better serve, attract, and retain customers, their information governance (IG) programs need to follow suit. Gone are the days where IG is solely about cost and risk reduction—now it’s about closing the gap between the availability of information and the ability to turn it into insight.

But how do you do that?

In this report, Cheryl McKinnon of Forrester Research analyzes how “customer-obsessed” enterprises are introducing new stakeholders in the information governance game and taking collaboration beyond the four walls of a business.

Download the report to learn:

  • The business priorities successful information governance programs must include
  • How supporting corporate missions can shape an evergreen governance agenda
  • Why you should include customer privacy in an IG program (and how to do it)
  • The role e-discovery technology plays in successful IG programs