Analysing Audio Data:
Futureproofing Communications Surveillance
The challenge for surveillance teams in financial firms is not just to keep abreast of the new breed of communication channels that are now part of our everyday communication, but also how to deal with the large volumes of audio data being generated.
In 2022, it is important that surveillance teams learn lessons from the pandemic; that legacy technology is not futureproof and implementing a scalable, flexible, next generation platform that takes into account the intricacies of audio data is critical.
In this latest article from Grayspark Partners, they highlight the importance of:
- Mobile and voice capture
- Effective transcription
- Metadata normalization
- Comprehensive analysis and risk scoring and more…
